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  • KeyTalk Instructions

Participants in the State of Tennessee Deferred Compensation Program are able to access information about their accounts 24 hours a day through Great-West’s KeyTalk® telephone line. Current participants have a Personal Identification Number (PIN) for accessing the system. New participants will be sent a PIN at the time of enrollment.

Great-West’s Toll-Free Number is 800-922-7772.

    Press [1] if you wish to access KeyTalk®, the automated voice response system.
    Press [2] if you wish to speak with a local service representative in the Nashville office.

When you reach KeyTalk®, enter your social security number and your 4-15 digit personal identification number (PIN). If you have accounts in both plans, you will be asked which plan you wish to access.

KeyTalk® Information Menu
[1] Obtain Fund Information
  [1] Interest Rates
[2] Daily Unit/Share Values
[3] Investment Option Codes
[2] Access Account Information
  [1] Account Balance
[2] Ongoing Contributions
[3] Current Custom Transfer Amounts and Percentages
[4] Contribution History
[5] Transaction Activity
[3] Change Your Account

[1] Redirect Your Future Contributions
[3] Transfer Funds between Investment Options
[4] Set up a Customized Transfer

[4] Personalize Your PIN
[5] Loan Information - 401(k) Plan only
  [1] General Loan Information
[2] Outstanding Loan Balance/Loan Payoff
[3] Loan Illustration


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Customer Service Office Hours
Nashville: 8:30 a.m.-4:30 p.m. Central Time; 9:30 a.m.-5:30 p.m. Eastern Time
National: 8:00 a.m.-7:00 p.m. Central Time; 9:00 a.m.-8:00 p.m. Eastern Time

Transfer requests received prior to 4 p.m. Eastern time on business days will be initiated at the close of business. Transfer requests received after 4 p.m. Eastern time on business days, at any time on a non-business day, or on days when the market closes early, will be initiated at the close of business the next day. The actual effective date of your transaction may vary depending on the investment option selected. Availability of KeyTalk® or the Internet site functions may vary depending on plan or investment option. Available 24 hours a day, 7 days a week except Sundays between 2 a.m. and 2 p.m. Eastern time. Access to KeyTalk® or the Internet site may be limited or unavailable during periods of peak demand, market volatility, systems upgrades, maintenance or for other reasons. For more information, including fees and expenses, or for a prospectus, please contact your local registered representative via KeyTalk®.

State of Tennessee
Deferred Compensation Program
Recordkeeper: Great-West Retirement Services