The IT Service Management Manager (ITSM) is a key role within the IT Department, responsible for developing, documenting, implementing, maintaining, and reporting on IT standards, processes, and procedures across the organization. This role will work closely with various IT teams and business stakeholders to ensure alignment between technology solutions and business objectives, while promoting efficiency, security, and compliance. The ideal candidate will have a strong understanding of ITIL framework, process improvement methodologies, and experience in developing and documenting IT standards and procedures.